Online Returns & Exchange

 

If you are not delighted with your purchase, we ask that you return the item within 30 days, and we will gladly replace it or give you a voucher to the value of the product, given that it is returned in the same condition/packaging.

You can return the item via courier or in-person. The cost for return will not be covered by Petit Love.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Chief Operating Officer, Shop A18 Cape Quarter, Cape Town, SOUTH AFRICA, 8000 or aimee@petitlove.co.za

Consumables: Should you order a perishable item and you have had a change of mind, you will not be able to return the item. Whilst we do our utmost to provide as much information on a product and only list quality products, we are unfortunately not able to refund or exchange items if it was merely not to your personal taste preference. This is due to public and food safety regulations. This does not include products that have arrived damaged or expired. We will replace or refund when we or the supplier are at fault, according to our Refund Policy.